Phoenix of Botswana Assurance Company Limited (“Phoenix” or “we” or “us”) is a pan-African insurance company. This privacy notice outlines our unwavering commitment to protecting your personal data. It explains how we collect, use, and safeguard your personal data when you engage with our website. Please read it carefully to understand why and how we use your personal data.
Purpose And Legal Basis
The purposes for collecting personal data and the corresponding lawful basis for processing are detailed below.
Purpose of Processing
Lawful Ground for Processing
To receive input which will help us administer products and services (Complaints form)
Performance of a contract (e.g., managing your insurance policy).
To offer curated prices for our products and services (Quotation form)
Precontractual activity: To solicite new clients or maintain existing ones with competitive pricing.
To improve client experience and care (Suggestion form)
Legitimate interest: To attend to your enquiries and suggestions.
To provide platform for our clients to communicate with us (Contact us form)
Legitimate interest: To communicate with clients.
Source of Personal Data
Personal data is primarily collected when website users voluntarily submit information via online web forms, such as inquiries or service requests.
Recipients
Your personal data will not be shared with third parties except as required by law or with your explicit consent.
Your Rights
You have the following rights regarding your personal data:
Access: Request confirmation of processing of personal data and/or a copy thereof.
Rectification: Request correction of inaccurate or incomplete personal data.
Erasure: Request deletion of personal data (where applicable).
Restriction: Request limitation of processing of personal data.
Objection: Object to the processing of personal data.
Data portability: Request that personal data be transmitted to another controller (where applicable).
Objection to automated decision making: Request human intervention in instances where personal data is used in automated decisions (where applicable).
Retention Period
We retain your personal data only as long as necessary to fulfil its intended purposes, unless legal, regulatory, or reporting requirements necessitate longer retention. Once personal data is no longer needed, it will be deleted or securely destroyed.
Transborder Data Transfers
We do not routinely transfer personal data outside Botswana. However, in certain cases, data may be processed or stored internationally by our service providers. When transferring data outside Botswana, we prioritise transfers to countries with adequacy decisions. In the absence of such a decision, we implement appropriate safeguards, provided under the Data Protection Act.
Contact
If you have any questions about this notice, your rights or your personal data, you may reach our Data Protection Officer at dpo@phoenixbotswana.com or +267 316 1322.
Our Physical and Postal Addresses
Plot 54358, Prime Plaza, South Wing, Ground Floor, Marula Building, CBD, Gaborone
